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TERMS OF SERVICE
TERMS OF SERVICE
This Agreement is
Between:
Requisite Agency Ltd (trading as Requisite Reporting), a company incorporated in England and Wales with registered number 15064486 having its registered office at 8 Halsall Green, Spital, Wirral, England, United Kingdom, CH63 9NA. (hereinafter referred to as "Requisite").
And
The Customer
Together: The Parties
By utilising our service, you acknowledge that you have reviewed and comprehended these General Terms and Conditions ("General Terms"). To access our service, you consent to abide by these General Terms. The person who enters into an order on your behalf confirms their authority to bind you to these General Terms. In exchange for valuable consideration, both Requisite Agency and you, the Customer, mutually agree as follows:
1. General
1.1 These General Terms are applicable to the provision of our Service to you and your use of the Service.
1.2 In the event of any inconsistency or conflict between the terms and conditions in this Agreement, the following order of precedence will be followed:
(i) the Order (as defined below);
(ii) any schedules or exhibits included or referenced in these General Terms;
(iii) these General Terms.
2. Definitions
Certain terms in this Agreement have specific meanings:
"Agreement" refers to these General Terms and any Order referencing these General Terms, as well as any other schedules, addenda, supplements, statements of work, exhibits, or appendices attached or incorporated by reference.
"Confidential Information" means any non-public information disclosed by one Party ("Disclosing Party") to the other Party ("Receiving Party") that is either designated as confidential at the time of disclosure by the Disclosing Party or should reasonably be understood by the Receiving Party to be confidential based on the nature of the information and the circumstances of its disclosure. This includes, with respect to you, Customer Data, marketing and business plans, and financial information, and with respect to Requisite: (a) the Service and related terms, including computer software (both object and source code), techniques, methods, processes, designs, and all application program interfaces, system security, and system architecture design; and (b) Requisite's research and development, service offerings, pricing, and availability.
"Customer" means the entity that has entered into this Agreement, either through the execution of an Order, by initiating the use of the Service after signing up on Requisite's website, or by any other legally binding method of acceptance.
"Customer Data" includes any data imported into the Service or generated from such data as a result of your use of the Service.
"Data Destination" refers to our website where your data is showcased in a visual form.
"Data Source" is a digital source provided by your third-party service provider from which Customer Data is imported for use in the Service eg. Facebook Ads, TikTok Ads or Shopify.
"Documentation" encompasses Requisite's technical and functional documentation for the Service, as well as the importing and exporting of data, available at the time for Requisitel's customers.
"Effective Date" means either the start date for the Service specified in the Order or the date you commence using the Service.
"Requisite" refers to Requisite Agency Ltd. Requisite Reporting is a trading name of Requisite Agency Ltd.
"Intellectual Property Rights" encompass copyrights, trademark rights, patent rights, database rights, and other intellectual property rights.
"Media Agency" refers to a company using the Service to provide media services or products to its clients.
"Order" means the written order form or order confirmation provided by Requisitel, which includes pricing, Plan, Subscription Period, and references to these General Terms.
"Party" or "Parties" means either Requisite or you, or both Requisite and you together.
"Plan" specifies the applicable plan for your use of the Service, as outlined in the Order and/or the Service's user interface.
"Service" denotes Requisite's software-as-a-service for measuring, analysing, and reporting advertising, marketing, and other business data via requisitereporting.io
"Subscription Period" refers to the current duration of your subscription to use the Service, as indicated in an applicable Order and/or the Service's user interface.
"User" is any of your employees who are provided with account credentials to access and use the Service.
3. Use of the Service
3.1 Provision of the Service Subject to Customer's payment of the applicable fees, Requisite shall make the Service available to Customer in accordance with the Order during the Subscription Period and hereby grants to Customer a non-exclusive, non-transferable, non-sublicensable right to permit Users to remotely access and use the Service solely for Customer's own internal business purposes, as permitted by and subject to the Documentation and the terms of the Agreement. If Customer is a Media Agency, Customer may use the Service to provide services to its designated clients, provided that Customer can only share data with Customer's Data Destination(s).
3.2 Usage and Capacity Customer may increase the number of stores or Data Connections within their plan, although the pricing of the plan may be amended, depending on the number of accounts per Data Connection. This cost will be discussed and agreed by both parties. A new subscription plan with the increase will be created.
3.3 Restrictions Except as explicitly stated in this Agreement, Customer shall not: (i) sublicense, license, sell, lease, rent or otherwise make the Service available to a third party; (ii) circumvent or disclose the user authentication or security of the Service or any host, network, or account related thereto; (iii) share non-public Service features or content with any third party; (iv) copy any ideas, features, functions, or graphics of the Service or translate, disassemble, decompile, reverse-engineer, or otherwise modify any parts of the Service; (v) use the Service to infringe the Intellectual Property Rights of any entity or person; (vi) interfere with or disrupt the Requisite software or Requisite systems used to provide or host the Service, or other equipment or networks connected to the Service; or (vii) access the Service in order to build a competitive product or service, to build a product using similar ideas, features, functions, or graphics of the Service, or to copy any ideas, features, functions, or graphics of the Service; or
3.4 Change or Modification of the Service Requisite may change or modify the Service at any time, which may change functionality of the reports. Customer shall be automatically entitled during the Subscription Period to any functionality that is (as determined by Requisite, acting reasonably) a direct replacement or succession of any functionality of the Service without any payment of additional fees. For the avoidance of any doubt, Customer shall not be entitled to any functionality that is beyond the scope of an Order. Where Requisite has materially degraded or eliminated any core functionality of the Service and no equivalent functionality is otherwise made available to Customer, then Customer may terminate the Agreement within thirty (30) days of the change going into effect.
3.5 Setup and Support Requisite shall provide setup and support according to the applicable Plan.
3.6 Information Security Requisite undertakes to use industry standard practices for information security (such as password protection, encryption, and firewall protection, logging and monitoring) when providing the Service. Further details about Requisite's information security work are available at https://www.requisitereporting.io/security
4. Customer's Responsibilities and Obligations
4.1 Customer Data Customer is solely responsible for the accuracy, quality, and integrity of the Customer Data. Customer represents and warrants that it has collected and shall maintain and process all Customer Data in compliance with all applicable laws, including but not limited to privacy and data protection laws and regulations, and any other terms and conditions applicable to the Customer Data (i.e. as required by a Data Source). Customer is solely responsible for determining the suitability of the Service for Customer's business.
4.2 Use of Data In providing the Service, Requisite analyses data and other information relating to the provision, use, and performance of various aspects of the Service and related systems and technologies (including, without limitation, information concerning Customer Data and data derived therefrom) ("Usage Data") and uses Usage Data to provide support services to Customer, including carrying out diagnostic and corrective measures, to improve and enhance the Service (i.e. proactive support services), for the benefit of Customer. Further, after anonymization and/or aggregation (during and after the Subscription Period), Requisite shall be entitled to (i) subject to Section 7 (Confidentiality), use Usage Data to generally improve and enhance the Service and for development, diagnostic, and corrective purposes in connection with the Service and other offerings, and (ii) disclose Usage Data solely in aggregated or other de-identified form in connection with its business.
4.3 Customer Account Customer shall designate one of its Users to be the main point of contact with Requisite for the management and support of the Service. Such contact will be responsible for establishing and managing Customer's use of the Service, including the creation of User authentication credentials to access Customer's account. Customer is solely responsible for maintaining the status of its Users. Customer is responsible for all activities that occur under its account or by its Users, including, without limitation, unauthorised access. Customer will notify Requisite immediately if Customer believes an unauthorised third party may be using Customer's account or if any of Customer's Users' authentication credentials are lost or stolen.
4.4 User Information When fulfilling its obligations under the Agreement, Requisite will collect and process User information, which is necessary to administrate Customer's access and use of the Service and may constitute personal data (e.g., name, email addresses, authentication credentials). Requisite will be the controller and responsible for the processing activities of User information, and Customer shall ensure that its Users, who may be subject to such processing, are duly informed about and consent to the processing. Requisite's privacy notice for its processing of User personal data in capacity of controller is available at https://www.requisitereporting.io/privacy-policy
4.5 Suspension Requisite may, without fault and in addition to such other remedies as Requisite may have, suspend Customer's right to access or use any portion of the Service immediately without advance notice to Customer if (i) Requisite determines that Customer's or its Users' use of the Service does not comply with Section 3.3, or (ii) Customer fails to pay the fees when due. Requisite will notify Customer of the reason for such suspension and may terminate the Agreement if Customer fails to rectify such use within 7 days from notification by Requisite.
5. Ownership of Intellectual Property Rights
5.1 Requisite IP. Requisite, or its licensors, own all right, title, and interest in and to any and all Intellectual Property Rights in and to the Service and Documentation, including, without limitation, all software, integrations, technology, and other rights used to provide the Service, and all graphics, user interfaces, and documentation, and any improvements, design contributions, derivative works, knowledge, know-how, or processes related thereto, and/or provided hereunder. Except for the limited rights expressly granted herein, the Agreement does not transfer from Requisite any proprietary right or interest in the Service. All rights not expressly granted to Customer in the Agreement are reserved to Requisite and its licensors.
5.2 Customer IP Customer shall own all right, title, and interest in and to any Intellectual Property Rights in and to the Customer Data. Except for the limited rights expressly granted herein, the Agreement does not transfer from Customer any proprietary right or interest in the Customer Data. All rights regarding Customer Data not expressly granted to Requisite in the Agreement are reserved to Customer. The Customer’s brand logo may be used on Requisite’s website in the Customer section and on the Customer’s app.
6. Fees and Payment
6.1 Your Payment
Your plan: Requisite Reporting Dashboards
Price per month stated during your Stripe set up. This can also be viewed in your Requisite billing area.
This price is charged every month, starting after your trial period ends. This date is available in your Stripe billing centre.
6.2 Fees Unless expressly specified otherwise in this Agreement, the Service is cancellable, and all fees are non-refundable. Customer is not entitled to withhold or reduce fees under the Agreement or set off any amount against fees owed, even for alleged defects in the Service.
6.3 Payment Customer shall remit the fees for the Service outlined herein to Requisite. These fees will be either: (i) recurring credit card charges on the same date of each Subscription Period, or (ii) invoiced in advance of the Subscription Period with payment due by the dated on the invoice. Upon the Subscription monthly payment being overdue, your service will be suspended. After 7 days, your dashboards will be deleted, Data Sources connections removed from our systems and your dashboards will no longer be accessible.
6.4 Taxes All fees are exclusive of taxes, levies, and duties, and Customer is responsible for paying any such taxes, levies, duties, value-added tax (VAT), sales tax, withholding, or similar taxes, provided Requisite are VAT registered in the UK at that time. Requisite may calculate taxes based on the billing information Customer provides. Requisite Agency are not currently VAT registered. Once VAT registration is completed, Customers will be notified and billing amount increased by the applicable VAT rate (unless a VAT number is provided), where we would set up a reverse charge of 0%.
6.5 Fee Increase Requisite reserves the right to increase the fees for the Service, with such increases becoming effective at the start of any renewal Subscription Period. Customer will receive prior notice of any fee increase with a 2 month notice.
6.6 Cancellation You must provide 30 days notice before cancellation. Your subscription will end the day before your next payment is due. It does not cancel immediately.
6.7 Non-Payment and Debt Collection If the Customer fails to make payment within 14 days of the due date, Requisite reserves the right to initiate debt recovery procedures. This includes but is not limited to referring the unpaid debt to a third-party debt collection agency. The Customer shall be liable for any and all reasonable costs and expenses (including legal fees and collection agency charges) incurred by Requisite in recovering any unpaid amounts. Requisite may also report the outstanding debt to credit reference agencies where legally permissible.
7. Confidentiality
7.1 Restrictions on Use and Disclosure. The Receiving Party shall refrain from using or reproducing the Disclosing Party's Confidential Information in any manner except as necessary to achieve the objectives of the Agreement. Any reproduction of Confidential Information shall continue to be the property of the Disclosing Party and must retain any confidential or proprietary notices or legends present in the original. Regarding the Disclosing Party's Confidential Information, the Receiving Party: (i) must safeguard all Confidential Information with the same level of care it employs for the protection of its own similar proprietary and confidential information, which shall not fall below a reasonable standard of care, and (ii) shall not disclose any Confidential Information to any third party except to individuals whose access is essential for them to exercise their rights and/or fulfill their obligations under the Agreement and who are subject to confidentiality obligations substantially similar to those outlined herein. Confidential Information disclosed by the Disclosing Party prior to the execution of the Agreement is subject to the protections detailed here.
7.2 Exclusions Confidential Information does not encompass information that the Receiving Party can demonstrate: (i) has become part of the public domain without any breach of confidentiality obligations to the Disclosing Party; (ii) has been lawfully obtained by the Receiving Party from a third party without confidentiality constraints; (iii) was known to the Receiving Party without confidentiality constraints prior to the first receipt from the Disclosing Party; or (iv) has been independently developed by the Receiving Party without utilising or referencing the Disclosing Party's Confidential Information.
7.3 Disclosure Required by Law If the Receiving Party is legally compelled to disclose the Disclosing Party's Confidential Information due to a legal requirement or legal process, it shall provide the Disclosing Party with prompt prior notice of such compelled disclosure (to the extent legally permissible) and offer reasonable assistance, at the Disclosing Party's expense, if the Disclosing Party wishes to challenge the disclosure.
7.4 Account Access In order to connect your accounts to the reports, you must provide Clodagh at Requisite access to your channels through various methods, dependent on the channel. During onboarding, Clodagh will provide full instructions to provide access by channel. Clodagh is the only person who can access your channels directly. This is not shared with other members or contractors of Requisite. The contractors can only access the channel data through our dashboard building software. All contractors for Requisite sign a non-disclosure agreement to ensure further security of your data and information.
8. Subscription Plans
8.1 Pricing and Quotation Requisite’s pricing and subscriptions plans are modular and therefore are custom for each Customer. The pricing and plan is dependent on the number of marketing accounts and stores that the Customer has. An increase in Stores or Accounts will change the monthly price.
8.2 Personalisation and Customisation If the Customer chooses the Growth Plan, this service allows customisation to the main reports after the free trial is completed. During the onboarding process, Requisite will discuss all requirements with the Customer.
(i) Requisite will confirm or deny requests for customisation, depending on the feasibility. Requisite will provide a time frame to complete these requests.
(ii) All customisation requests are to be placed through the Customer and Requisite Slack channel or through email to hello@requisitereporting.io and are approved or denied depending on the scope and feasibility of the request of personalisation.
(iii) 5 hours of customisation is permitted per subscription month. The 5 hour timings do not roll over to the new subscription month. The time taken per customisation request will be shared with the Customer and recorded.
(iv) If customisation takes more than 5 hours, this is charged per hour as a one-off fee of £45 per hour plus applicable taxes. The project time will be confirmed prior to Requisite starting the project. Both parties must agree before the work starts.
9. Benchmarking and Liability of Data
9.1 We may, from time to time, undertake benchmarking exercises to analyse anonymised and aggregated data derived from your use of the Services ("Benchmark Data").
9.2 Benchmark Data will be used to generate reports and insights on average performance metrics for specific channels within the Services. These reports and insights will be made available to you and other clients, allowing you to compare your own performance against the anonymised industry average.
9.3 We will ensure that Benchmark Data will not be presented in a way that could identify you or any other individual Customer.
9.4 By entering into this Agreement, you grant us a non-exclusive licence to use your anonymised data for the purposes of Benchmarking as outlined in Clause 9.1.
9.5 Data Security: We will implement and maintain appropriate technical and organisational measures to protect your data, including anonymised data, from unauthorised or unlawful processing and accidental loss, destruction or damage.
9.6 Opt-Out: You acknowledge that the ability to participate in Benchmarking is valuable for you and other Customers. However, if you would prefer to opt-out of your data being included in Benchmarking, will exclude you from receiving access to the Benchmarking report. If you wish to opt-out, you may do so by notifying us in writing at hello@requisitereporting.io
9.7. Limitation of Liability: We will use reasonable endeavours to ensure the accuracy of Benchmark Data and other data. However, we do not warrant or guarantee the accuracy or completeness of Data in the platform.
This Agreement is
Between:
Requisite Agency Ltd (trading as Requisite Reporting), a company incorporated in England and Wales with registered number 15064486 having its registered office at 8 Halsall Green, Spital, Wirral, England, United Kingdom, CH63 9NA. (hereinafter referred to as "Requisite").
And
The Customer
Together: The Parties
By utilising our service, you acknowledge that you have reviewed and comprehended these General Terms and Conditions ("General Terms"). To access our service, you consent to abide by these General Terms. The person who enters into an order on your behalf confirms their authority to bind you to these General Terms. In exchange for valuable consideration, both Requisite Agency and you, the Customer, mutually agree as follows:
1. General
1.1 These General Terms are applicable to the provision of our Service to you and your use of the Service.
1.2 In the event of any inconsistency or conflict between the terms and conditions in this Agreement, the following order of precedence will be followed:
(i) the Order (as defined below);
(ii) any schedules or exhibits included or referenced in these General Terms;
(iii) these General Terms.
2. Definitions
Certain terms in this Agreement have specific meanings:
"Agreement" refers to these General Terms and any Order referencing these General Terms, as well as any other schedules, addenda, supplements, statements of work, exhibits, or appendices attached or incorporated by reference.
"Confidential Information" means any non-public information disclosed by one Party ("Disclosing Party") to the other Party ("Receiving Party") that is either designated as confidential at the time of disclosure by the Disclosing Party or should reasonably be understood by the Receiving Party to be confidential based on the nature of the information and the circumstances of its disclosure. This includes, with respect to you, Customer Data, marketing and business plans, and financial information, and with respect to Requisite: (a) the Service and related terms, including computer software (both object and source code), techniques, methods, processes, designs, and all application program interfaces, system security, and system architecture design; and (b) Requisite's research and development, service offerings, pricing, and availability.
"Customer" means the entity that has entered into this Agreement, either through the execution of an Order, by initiating the use of the Service after signing up on Requisite's website, or by any other legally binding method of acceptance.
"Customer Data" includes any data imported into the Service or generated from such data as a result of your use of the Service.
"Data Destination" refers to our website where your data is showcased in a visual form.
"Data Source" is a digital source provided by your third-party service provider from which Customer Data is imported for use in the Service eg. Facebook Ads, TikTok Ads or Shopify.
"Documentation" encompasses Requisite's technical and functional documentation for the Service, as well as the importing and exporting of data, available at the time for Requisitel's customers.
"Effective Date" means either the start date for the Service specified in the Order or the date you commence using the Service.
"Requisite" refers to Requisite Agency Ltd. Requisite Reporting is a trading name of Requisite Agency Ltd.
"Intellectual Property Rights" encompass copyrights, trademark rights, patent rights, database rights, and other intellectual property rights.
"Media Agency" refers to a company using the Service to provide media services or products to its clients.
"Order" means the written order form or order confirmation provided by Requisitel, which includes pricing, Plan, Subscription Period, and references to these General Terms.
"Party" or "Parties" means either Requisite or you, or both Requisite and you together.
"Plan" specifies the applicable plan for your use of the Service, as outlined in the Order and/or the Service's user interface.
"Service" denotes Requisite's software-as-a-service for measuring, analysing, and reporting advertising, marketing, and other business data via requisitereporting.io
"Subscription Period" refers to the current duration of your subscription to use the Service, as indicated in an applicable Order and/or the Service's user interface.
"User" is any of your employees who are provided with account credentials to access and use the Service.
3. Use of the Service
3.1 Provision of the Service Subject to Customer's payment of the applicable fees, Requisite shall make the Service available to Customer in accordance with the Order during the Subscription Period and hereby grants to Customer a non-exclusive, non-transferable, non-sublicensable right to permit Users to remotely access and use the Service solely for Customer's own internal business purposes, as permitted by and subject to the Documentation and the terms of the Agreement. If Customer is a Media Agency, Customer may use the Service to provide services to its designated clients, provided that Customer can only share data with Customer's Data Destination(s).
3.2 Usage and Capacity Customer may increase the number of stores or Data Connections within their plan, although the pricing of the plan may be amended, depending on the number of accounts per Data Connection. This cost will be discussed and agreed by both parties. A new subscription plan with the increase will be created.
3.3 Restrictions Except as explicitly stated in this Agreement, Customer shall not: (i) sublicense, license, sell, lease, rent or otherwise make the Service available to a third party; (ii) circumvent or disclose the user authentication or security of the Service or any host, network, or account related thereto; (iii) share non-public Service features or content with any third party; (iv) copy any ideas, features, functions, or graphics of the Service or translate, disassemble, decompile, reverse-engineer, or otherwise modify any parts of the Service; (v) use the Service to infringe the Intellectual Property Rights of any entity or person; (vi) interfere with or disrupt the Requisite software or Requisite systems used to provide or host the Service, or other equipment or networks connected to the Service; or (vii) access the Service in order to build a competitive product or service, to build a product using similar ideas, features, functions, or graphics of the Service, or to copy any ideas, features, functions, or graphics of the Service; or
3.4 Change or Modification of the Service Requisite may change or modify the Service at any time, which may change functionality of the reports. Customer shall be automatically entitled during the Subscription Period to any functionality that is (as determined by Requisite, acting reasonably) a direct replacement or succession of any functionality of the Service without any payment of additional fees. For the avoidance of any doubt, Customer shall not be entitled to any functionality that is beyond the scope of an Order. Where Requisite has materially degraded or eliminated any core functionality of the Service and no equivalent functionality is otherwise made available to Customer, then Customer may terminate the Agreement within thirty (30) days of the change going into effect.
3.5 Setup and Support Requisite shall provide setup and support according to the applicable Plan.
3.6 Information Security Requisite undertakes to use industry standard practices for information security (such as password protection, encryption, and firewall protection, logging and monitoring) when providing the Service. Further details about Requisite's information security work are available at https://www.requisitereporting.io/security
4. Customer's Responsibilities and Obligations
4.1 Customer Data Customer is solely responsible for the accuracy, quality, and integrity of the Customer Data. Customer represents and warrants that it has collected and shall maintain and process all Customer Data in compliance with all applicable laws, including but not limited to privacy and data protection laws and regulations, and any other terms and conditions applicable to the Customer Data (i.e. as required by a Data Source). Customer is solely responsible for determining the suitability of the Service for Customer's business.
4.2 Use of Data In providing the Service, Requisite analyses data and other information relating to the provision, use, and performance of various aspects of the Service and related systems and technologies (including, without limitation, information concerning Customer Data and data derived therefrom) ("Usage Data") and uses Usage Data to provide support services to Customer, including carrying out diagnostic and corrective measures, to improve and enhance the Service (i.e. proactive support services), for the benefit of Customer. Further, after anonymization and/or aggregation (during and after the Subscription Period), Requisite shall be entitled to (i) subject to Section 7 (Confidentiality), use Usage Data to generally improve and enhance the Service and for development, diagnostic, and corrective purposes in connection with the Service and other offerings, and (ii) disclose Usage Data solely in aggregated or other de-identified form in connection with its business.
4.3 Customer Account Customer shall designate one of its Users to be the main point of contact with Requisite for the management and support of the Service. Such contact will be responsible for establishing and managing Customer's use of the Service, including the creation of User authentication credentials to access Customer's account. Customer is solely responsible for maintaining the status of its Users. Customer is responsible for all activities that occur under its account or by its Users, including, without limitation, unauthorised access. Customer will notify Requisite immediately if Customer believes an unauthorised third party may be using Customer's account or if any of Customer's Users' authentication credentials are lost or stolen.
4.4 User Information When fulfilling its obligations under the Agreement, Requisite will collect and process User information, which is necessary to administrate Customer's access and use of the Service and may constitute personal data (e.g., name, email addresses, authentication credentials). Requisite will be the controller and responsible for the processing activities of User information, and Customer shall ensure that its Users, who may be subject to such processing, are duly informed about and consent to the processing. Requisite's privacy notice for its processing of User personal data in capacity of controller is available at https://www.requisitereporting.io/privacy-policy
4.5 Suspension Requisite may, without fault and in addition to such other remedies as Requisite may have, suspend Customer's right to access or use any portion of the Service immediately without advance notice to Customer if (i) Requisite determines that Customer's or its Users' use of the Service does not comply with Section 3.3, or (ii) Customer fails to pay the fees when due. Requisite will notify Customer of the reason for such suspension and may terminate the Agreement if Customer fails to rectify such use within 7 days from notification by Requisite.
5. Ownership of Intellectual Property Rights
5.1 Requisite IP. Requisite, or its licensors, own all right, title, and interest in and to any and all Intellectual Property Rights in and to the Service and Documentation, including, without limitation, all software, integrations, technology, and other rights used to provide the Service, and all graphics, user interfaces, and documentation, and any improvements, design contributions, derivative works, knowledge, know-how, or processes related thereto, and/or provided hereunder. Except for the limited rights expressly granted herein, the Agreement does not transfer from Requisite any proprietary right or interest in the Service. All rights not expressly granted to Customer in the Agreement are reserved to Requisite and its licensors.
5.2 Customer IP Customer shall own all right, title, and interest in and to any Intellectual Property Rights in and to the Customer Data. Except for the limited rights expressly granted herein, the Agreement does not transfer from Customer any proprietary right or interest in the Customer Data. All rights regarding Customer Data not expressly granted to Requisite in the Agreement are reserved to Customer. The Customer’s brand logo may be used on Requisite’s website in the Customer section and on the Customer’s app.
6. Fees and Payment
6.1 Your Payment
Your plan: Requisite Reporting Dashboards
Price per month stated during your Stripe set up. This can also be viewed in your Requisite billing area.
This price is charged every month, starting after your trial period ends. This date is available in your Stripe billing centre.
6.2 Fees Unless expressly specified otherwise in this Agreement, the Service is cancellable, and all fees are non-refundable. Customer is not entitled to withhold or reduce fees under the Agreement or set off any amount against fees owed, even for alleged defects in the Service.
6.3 Payment Customer shall remit the fees for the Service outlined herein to Requisite. These fees will be either: (i) recurring credit card charges on the same date of each Subscription Period, or (ii) invoiced in advance of the Subscription Period with payment due by the dated on the invoice. Upon the Subscription monthly payment being overdue, your service will be suspended. After 7 days, your dashboards will be deleted, Data Sources connections removed from our systems and your dashboards will no longer be accessible.
6.4 Taxes All fees are exclusive of taxes, levies, and duties, and Customer is responsible for paying any such taxes, levies, duties, value-added tax (VAT), sales tax, withholding, or similar taxes, provided Requisite are VAT registered in the UK at that time. Requisite may calculate taxes based on the billing information Customer provides. Requisite Agency are not currently VAT registered. Once VAT registration is completed, Customers will be notified and billing amount increased by the applicable VAT rate (unless a VAT number is provided), where we would set up a reverse charge of 0%.
6.5 Fee Increase Requisite reserves the right to increase the fees for the Service, with such increases becoming effective at the start of any renewal Subscription Period. Customer will receive prior notice of any fee increase with a 2 month notice.
6.6 Cancellation You must provide 30 days notice before cancellation. Your subscription will end the day before your next payment is due. It does not cancel immediately.
6.7 Non-Payment and Debt Collection If the Customer fails to make payment within 14 days of the due date, Requisite reserves the right to initiate debt recovery procedures. This includes but is not limited to referring the unpaid debt to a third-party debt collection agency. The Customer shall be liable for any and all reasonable costs and expenses (including legal fees and collection agency charges) incurred by Requisite in recovering any unpaid amounts. Requisite may also report the outstanding debt to credit reference agencies where legally permissible.
7. Confidentiality
7.1 Restrictions on Use and Disclosure. The Receiving Party shall refrain from using or reproducing the Disclosing Party's Confidential Information in any manner except as necessary to achieve the objectives of the Agreement. Any reproduction of Confidential Information shall continue to be the property of the Disclosing Party and must retain any confidential or proprietary notices or legends present in the original. Regarding the Disclosing Party's Confidential Information, the Receiving Party: (i) must safeguard all Confidential Information with the same level of care it employs for the protection of its own similar proprietary and confidential information, which shall not fall below a reasonable standard of care, and (ii) shall not disclose any Confidential Information to any third party except to individuals whose access is essential for them to exercise their rights and/or fulfill their obligations under the Agreement and who are subject to confidentiality obligations substantially similar to those outlined herein. Confidential Information disclosed by the Disclosing Party prior to the execution of the Agreement is subject to the protections detailed here.
7.2 Exclusions Confidential Information does not encompass information that the Receiving Party can demonstrate: (i) has become part of the public domain without any breach of confidentiality obligations to the Disclosing Party; (ii) has been lawfully obtained by the Receiving Party from a third party without confidentiality constraints; (iii) was known to the Receiving Party without confidentiality constraints prior to the first receipt from the Disclosing Party; or (iv) has been independently developed by the Receiving Party without utilising or referencing the Disclosing Party's Confidential Information.
7.3 Disclosure Required by Law If the Receiving Party is legally compelled to disclose the Disclosing Party's Confidential Information due to a legal requirement or legal process, it shall provide the Disclosing Party with prompt prior notice of such compelled disclosure (to the extent legally permissible) and offer reasonable assistance, at the Disclosing Party's expense, if the Disclosing Party wishes to challenge the disclosure.
7.4 Account Access In order to connect your accounts to the reports, you must provide Clodagh at Requisite access to your channels through various methods, dependent on the channel. During onboarding, Clodagh will provide full instructions to provide access by channel. Clodagh is the only person who can access your channels directly. This is not shared with other members or contractors of Requisite. The contractors can only access the channel data through our dashboard building software. All contractors for Requisite sign a non-disclosure agreement to ensure further security of your data and information.
8. Subscription Plans
8.1 Pricing and Quotation Requisite’s pricing and subscriptions plans are modular and therefore are custom for each Customer. The pricing and plan is dependent on the number of marketing accounts and stores that the Customer has. An increase in Stores or Accounts will change the monthly price.
8.2 Personalisation and Customisation If the Customer chooses the Growth Plan, this service allows customisation to the main reports after the free trial is completed. During the onboarding process, Requisite will discuss all requirements with the Customer.
(i) Requisite will confirm or deny requests for customisation, depending on the feasibility. Requisite will provide a time frame to complete these requests.
(ii) All customisation requests are to be placed through the Customer and Requisite Slack channel or through email to hello@requisitereporting.io and are approved or denied depending on the scope and feasibility of the request of personalisation.
(iii) 5 hours of customisation is permitted per subscription month. The 5 hour timings do not roll over to the new subscription month. The time taken per customisation request will be shared with the Customer and recorded.
(iv) If customisation takes more than 5 hours, this is charged per hour as a one-off fee of £45 per hour plus applicable taxes. The project time will be confirmed prior to Requisite starting the project. Both parties must agree before the work starts.
9. Benchmarking and Liability of Data
9.1 We may, from time to time, undertake benchmarking exercises to analyse anonymised and aggregated data derived from your use of the Services ("Benchmark Data").
9.2 Benchmark Data will be used to generate reports and insights on average performance metrics for specific channels within the Services. These reports and insights will be made available to you and other clients, allowing you to compare your own performance against the anonymised industry average.
9.3 We will ensure that Benchmark Data will not be presented in a way that could identify you or any other individual Customer.
9.4 By entering into this Agreement, you grant us a non-exclusive licence to use your anonymised data for the purposes of Benchmarking as outlined in Clause 9.1.
9.5 Data Security: We will implement and maintain appropriate technical and organisational measures to protect your data, including anonymised data, from unauthorised or unlawful processing and accidental loss, destruction or damage.
9.6 Opt-Out: You acknowledge that the ability to participate in Benchmarking is valuable for you and other Customers. However, if you would prefer to opt-out of your data being included in Benchmarking, will exclude you from receiving access to the Benchmarking report. If you wish to opt-out, you may do so by notifying us in writing at hello@requisitereporting.io
9.7. Limitation of Liability: We will use reasonable endeavours to ensure the accuracy of Benchmark Data and other data. However, we do not warrant or guarantee the accuracy or completeness of Data in the platform.
Brands have more data than ever but struggle to make sense of it. Requisite makes business intelligence simple - 100+ pages of eCommerce insights, fully automated and built for you.
Requisite Agency Ltd (Trading as Requisite Reporting)
Company number: 15064486
VAT: GB479535441
Brands have more data than ever but struggle to make sense of it. Requisite makes business intelligence simple - 100+ pages of eCommerce insights, fully automated and built for you.
Requisite Agency Ltd (Trading as Requisite Reporting)
Company number: 15064486
VAT: GB479535441